This role is focused on assisting with ensuring proper control over credit facilities extended to customers and to ensure that delinquent accounts are regularised as soon as possible.
Major Responsibilities & Accountabilities:
- Assists with the full the range of credit duties, including collections, returns and the legal portfolio
- Assists with the Credit Application process in line with the approved policies in place
- Assists with the management of the Goods Returned System
- Assists with the cyclical and individual credit risk analyses for presentation to Senior Management
- Provides support on all delinquent customers and dishonoured cheques in line with the approved Credit and Litigation policy
- Provides support on the Litigation and Fraud cases through the relevant interactions and provision of updates to senior management.
- Establishes and maintains effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills
- Approves customers’ orders in line with the approved credit and litigation policy
- Follows up to ensure that requests for credit notes are processed, approved and forwarded to customers
- Liaises with salespersons and ensures that they have all the relevant documentation and support required to effectively liaise with Customers regarding payments on account
- Contacts customers, collectors and sales representatives to follow up on outstanding collections and payments
- Assists the Credit and Collections Manager in the preparation of weekly/monthly reports as required
- Assists in the preparation of monthly credit meeting reports and the maintenance of trackers and minutes resulting from such
- Executes the dishonoured cheques policy as documented in the approved credit and litigation policy, including preparation of weekly reports and reconciliations as required
- Reconciliation of various accounts including sub-ledgers to the General ledger
- Executes the in depth clean-up of Customer accounts on VAI
- Administers to queries from sales staff, customers and the warehouse, ensuring adequate research and solutions are administered on a timely basis, by making adjustments to accounts as needed including contra adjustments, journals and write offs.
- Arranges for the collection of customers’ payments and advises the Collectors accordingly
- Ensure there are no Cash /COD or PDC invoices outstanding by daily follow up on these items
- Advises van sales staff on terms of invoices on a daily basis
- Conducts monthly visits to customers as required
Knowledge & Experience:
- Post-secondary Accounting qualifications: Level II ACCA / CIMA or equivalent
- A minimum of four (4) years’ experience in a similar role
- Knowledge of an Accounting software package
- Strong proficiency in Microsoft Office applications
Key Competencies:
- Excellent numerical and analytical skills
- Excellent attention to detail
- Strong organisation and administrative skills
- Strong verbal and written communication skills
- Must be flexible, honest and reliable
